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69 TopicsMy files aren't syncing. Is my app connected to the right account?
I am a new employee to a company. The previous employee had a dropbox acct on the same computer that I use, however my files are not syncing with the other team members for the company. When I open preferences below is the dropbox folder location which is that of the previous employee. How can I resolve this issue?182Views0likes21CommentsVery hard to log in due to captcha puzzle
The new puzzle sign in is a pain in gther A##. I just spent a half-hour trying to log in to my account, which used to be simple. Answered all the stupid train puzzles correctly, it said I was verified, then said my answers wer not "quite right". I appreciate security, but I don't have time to waste repeatedly trying to sign in. I'm moving on to a better system. I'm sure other users are equally unhappy.76Views0likes1CommentI tried to connect my desktop app to my old Dropbox account, but I accidentally made a new one.
Device Dell all-in-one Operating System/Browser (if using the web) Windows 11 Question or Issue I have a new Dell all-in-one desktop PC. It is intended to replace a prior Dell All-in-one PC which has a Windows 10 OS that is no longer supported. To access my prior Dropbox account and files, I thought I needed to download the Dropbox app on my new PC. Apparently, that was a big mistake. I now have two Dropbox accounts, can't access the first account on my new PC, and new account doesn't have the capacity to house the files from the first account should I try to transfer them over. I have messed with this unsuccessfully for more than a week, read the suggested articles and FAQs, etc. I'm ready to just terminate the new account and look for other storage options. How do I terminate my new account? For that matter, how do I terminate both accounts? Thank you.54Views0likes1CommentCAPTCHA puzzles not allowing me to login to my account on the website
Hi. Recently I've started having the problem reported by others months ago of being faced with no less than 10 ridiculous puzzles to complete in order to log on. Having done so it says you have failed verification. Having been through changing lots of things I'm convinced it's not to do with browser, extensions, VPN or whatever as it is only intermitant and other times I simply get a code to email and log in no problem. So are these puzzles the fault of Dropbox ? Why on earth is this happening ? Very frustrating.204Views0likes3CommentsIssues logging into the desktop app, I can't get past the login page.
Earlier in this week, I was able to log into my institutional and personal accounts. I am using Will 11 on my PC with Firefox. I then changed the setting for the institutional account to online only. Then I moved (I thought) the matching directories for those online files from C: to H: drives. On looking this morning, it seems that the matching directories are listed on both C: and H: . I have had considerable problems managing the Dropbox files on my PC and in the cloud. So I want to check what is happening and continue to upload files for my colleagues. However, I am unable to login in to Dropbox from my PC starting from the icon in the taskbar. Both my institutional and personal logins hang or do not progress past the login page. Any idea what might be causing this?363Views0likes8CommentsSomeone logged into my Dropbox account and changed my email
Hello, My Dropbox account has been hacked and my email address changed so that I am now unable to access my files (but the hacker is). What can I do about this please? This is my personal information. Thanks for your help.3KViews0likes10CommentsIs it possible to have many Dropbox accounts under one email address? I can't find my files.
I have the basic plan, which I've had since 2010. I haven't logged into the account for several months. I just logged in today and noticed that the only files in my Dropbox are from 2020, and include just 4 folders, and two of them are empty. I have had many folders, documents, pictures, etc. for many years prior to 2020. Is it possible that I could have more than one account under this email? Is there a way to look at my account history by event?112Views0likes1CommentCan I change email address on free account, then re-use previous email to purchase a Plus account?
I've had a free account for years, with extra storage, but I set it up years ago with a work-related email address. I'd like to change the email/login to one of my personal email addresses, and then purchase a Plus account using the old work-related email address. Will that work, even if I don't delete the free account? Will there be a delay before I can create a new account using a former email address? Thanks in advance.177Views0likes3CommentsFeedback on Using Assistive Technology
We’d Like Your Feedback on Using Assistive Technology with Dropbox We try to make sure Dropbox products works smoothly for everyone—regardless of how you navigate the web. If you rely on any assistive technologies (screen readers, voice control, magnifiers, switch devices, etc.), we want to hear from you. We are interested to know: 👍 Success stories: What features already make your experience better? 👎Pain points: What hurdles slow you down or get in the way? ✨Ideas & wishes: If you could wave a magic wand, what would you change or add? How to share your views: Reply below with your thoughts. Prefer privacy? Email our Accessibility Team at dropboxforall@dropbox.com Every insight helps us prioritize improvements and build a truly inclusive experience for our customers. Thank you for helping us shape the best possible experience for everyone - we can’t wait to learn from you.86Views3likes0Comments