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Forum Discussion
I tried to connect my desktop app to my old Dropbox account, but I accidentally made a new one.
Device
Dell all-in-one
Operating System/Browser (if using the web)
Windows 11
Question or Issue
I have a new Dell all-in-one desktop PC. It is intended to replace a prior Dell All-in-one PC which has a Windows 10 OS that is no longer supported. To access my prior Dropbox account and files, I thought I needed to download the Dropbox app on my new PC. Apparently, that was a big mistake. I now have two Dropbox accounts, can't access the first account on my new PC, and new account doesn't have the capacity to house the files from the first account should I try to transfer them over. I have messed with this unsuccessfully for more than a week, read the suggested articles and FAQs, etc. I'm ready to just terminate the new account and look for other storage options. How do I terminate my new account? For that matter, how do I terminate both accounts?
Thank you.
1 Reply
Replies have been turned off for this discussion
- Nancy
Dropbox Community Moderator
Hi again, rhuling951.
I can see that you recently posted about this in this Community thread and my colleague Jay has already provided you with some steps to follow. Can you please please try them out and let him know how it goes?
Also, please make sure to reply under the thread I linked above, so that we can avoid any duplicate posts on the forum.
Keep us posted for any updates!
