Forum Discussion

rhuling951's avatar
rhuling951
New member | Level 2
21 days ago

Can I access my old Dropbox account on my new PC?

Question or Issue I have a new Dell All-in-One PC to replace my prior that is no longer supported by Microsoft.  It comes with basic Dropbox.  My prior PC had Dropbox with more capacity than my new ...
account access
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
21 days ago

Hi rhuling951, thanks for providing these details.

Are you using the same email address you used when you logged into the Dropbox account on your old machine?

Could you check to ensure the correct account is logged in on the desktop app using these steps?

Keep me posted!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!