Forum Discussion

ojnet's avatar
ojnet
Helpful | Level 6
8 years ago

Issues with API Limits

We are an IT company and setup Dropbox for a client as an alternative to Google Drive as they were having syncing issues. We have been recommending Dropbox to all our clients up to this point. We in...
API
ojnet's avatar
ojnet
Helpful | Level 6
8 years ago

Hi Greg,

Of course I have been pointed at the documentation before.

Unfortunately it is the same answer wherever we go with dropbox. Go see sales, sales says see support, support says sales, sales says get a much larger subscription and they will increase the limit.

Maybe it is time to start considering small businesses too instead of just large ones. This company doesn't want to shell out for 10 licences that they don't use. There is not a viable solution for small business syncing from a NAS which is unfortunate. Dropbox is a great product but we are out in the cold here...

 

Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

Thanks for the additional feedback! I'm sending this along to the team.

  • Markus777's avatar
    Markus777
    New member | Level 2
    8 years ago

    Hi Greg, we ran in exactly the same issue. Got a notificaiton mail that API calls reached the limit, already on the 5th of the month out of the sudden.  Used Dropbox for 2 years with 2 Synology NAS's and 6 Mac-Clients with around 2 TB of data >100.000 files in total. No problems up to now, where we are stuck. 

    Business support suggested we upgrade from 3 to 10 licenses, which results in threefolding the price, not acceptable for my client of course. Since I complained about it, no response. What I mainliy dislike is the fact that during an ongoing contract, Dropbox changes the terms and let us die with it. 

    We will consinder OneDrive, Google Drive or Amazon not because they are better but just because I have to. Very bad dealing with customer requirements. 

    Dropbox is out of choice for small business solutions unfortunately.

    BR Markus from Vienna

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 years ago

      Thank you! This sort of feedback is very helpful and appreciated. I'll make sure it gets to the right people.

      • ojnet's avatar
        ojnet
        Helpful | Level 6
        8 years ago
        It’s obvious you are bleeding customers right now. Whether Dropbox is too big to care is the question.
        It seems to me that relaxing or removing API limits back to what they used to be for business accounts would be relatively straightforward in terms of code.
        We too are looking at other alternatives not because we want to by any means but you provide no solution at this stage other than paying for unwanted licensing.
        Good luck Greg
        Thanks,
        Ian

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