Forum Discussion

b_brown's avatar
b_brown
Explorer | Level 3
3 years ago

Shared Link Error 500

Same conditions, but I am receiving a 500 error. Is solution the same?
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

b_brown Since you're getting a different error code, this would likely be a different issue and the solution may also be different. I've split your message out to its own thread accordingly. So that we can make sure to check on what you're seeing specifically, can you share several 'X-Dropbox-Request-Id' response header values for these errors you're seeing? Thanks in advance!

  • b_brown's avatar
    b_brown
    Explorer | Level 3
    3 years ago
    Thanks @Greg-DB. I am using the Dropbox for Python library. No issues with the legacy links, but new ones are throwing 500 error with no other description.
    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      b_brown If you're using the Dropbox Python SDK, the request ID should be shown when printing out the InternalServerError. Can you share a few samples of that so we can check on that for you? Thanks!

      • b_brown's avatar
        b_brown
        Explorer | Level 3
        3 years ago

        dropbox.exceptions.InternalServerError: InternalServerError('b3c6ea369eae48d1b6c86dee11f01cbd', 500, '')
        dropbox.exceptions.InternalServerError: InternalServerError('a0a7cb334e1b4f068e3605e4249a23c9', 500, '')

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