sharing/remove_folder_member endpoint throwing 500 error

Hi FinervaStu,

Thanks for the report! We're investigating this API issue. We'll follow up here once we have an update.
 
In the meantime, you should be able to remove members using their "email" or "dbid", instead of the "dbmid".

Hi Team,

I am facing an issue while trying to remove a team member from a shared folder.Could you please check if this is a known issue or provide any troubleshooting steps

dropbox.exceptions.InternalServerError: InternalServerError('fa7e0df00bfb4b6eb94affc96cc414f0', 500, '')


dbx.sharing_remove_folder_member(
  File "/root/env/lib/python3.10/site-packages/dropbox/base.py", line 5416, in sharing_remove_folder_member
    r = self.request(
  File "/root/env/lib/python3.10/site-packages/dropbox/dropbox_client.py", line 326, in request
    res = self.request_json_string_with_retry(host,
  File "/root/env/lib/python3.10/site-packages/dropbox/dropbox_client.py", line 476, in request_json_string_with_retry
    return self.request_json_string(host,
  File "/root/env/lib/python3.10/site-packages/dropbox/dropbox_client.py", line 595, in request_json_string
    self.raise_dropbox_error_for_resp(r)
  File "/root/env/lib/python3.10/site-packages/dropbox/dropbox_client.py", line 620, in raise_dropbox_error_for_resp
    raise InternalServerError(request_id, res.status_code, res.text)
dropbox.exceptions.InternalServerError: InternalServerError('fa7e0df00bfb4b6ebc96cc414f0', 500, '')

Hi DB-Des ,

Thanks for the response, hope you find the issue soon.

Is the use of dbid (account_id) instead of dbmid (team_member_id) supported by all other APIs and does it mean EXACTLY the same thing or are there some subtle differences?

Thanks,

Stu.

Hi Samuel Balraj 

Looks like you may be experiencing the same issue as I am, here's the DB initial response: https://www.dropboxforum.com/discussions/101000014/sharingremove-folder-member-endpoint-throwing-500-error/824107/replies/824152

Let's hope they find the root cause quickly.

Are you using the API directly or through an official SDK (looks like you may be using the Python one)?

Hi FinervaStu

I am using the official Python SDK for Dropbox. Previously, everything was working fine, but for the last two days, I have been encountering an issue when trying to remove a team member from a shared folder. 
Earlier, I was using the Dropbox Team Member ID (dbmid) to remove users, but this is no longer working. As a temporary workaround, I switched to using the Dropbox User ID (dbid), and it is working fine with dbid.

Hi Samuel Balraj 

Looks like someone has fixed the problem as using dbmid is now working and has been for a few hours. I am seeing quite slow performance for the remove-folder-member API though - some async jobs are taking 10 minutes to complete, whereas last time I looked they'd complete in well under a minute.

Hi Samuel Balraj,

As FinervaStu mentioned, the reported issue has been resolved, you should be able to remove folder members using the "dbmid".

Please let us know if you are also seeing unusually long times with the async jobs though. If so, please provide a few of the affected async job IDs.

FinervaStu,

Any endpoints that support the use of "dbid" or "email" would have it documented. For example, endpoint /sharing/add_folder_member would also support the use of "dbid" or "email".

As far as your second question, it would typically mean the same thing, unless otherwise stated in the documentation for the specific endpoint.

As you are aware of by now, the issue with the use of "dbmid" has been resolved. However, if there are any specific endpoints you'd like further clarification on, feel free to share those with us.