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Video thumbnails are not generated anymore
Some days ago we found that video thumbnails are not displayed in our app. iOS app uses official cocoapod Dropbox-iOS-SDK (version 1.3.13). At some step it displays media content of user's Dropbox folders: images and videos. We get and display thumbnails for images and videos using method
-loadThumbnail:ofSize:intoPath
During last several months it worked for both videos and images, but some days ago it logs warning and return error in callback for videos:
[WARNING] DropboxSDK: error making request to /1/thumbnails/dropbox/camera uploads/.../X.mov - (415) permanent failure - this image isn't supported by thumbnailing
I understand that SDK officially should support only some image file types for files less than 20Mb. I don't understand why you turned this feature off for other file types: it was implemented and it worked well.
Please turn this feature on and officially declare this support in documentation. I can't imagine that the most famous cloud service SDK doesn't support thumbs for videos. How we should display these videos in our apps?
22 Replies
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- Greg-DB
Dropbox Community Moderator
Thanks, that's helpful. We'll follow up here once we have an update.
Any update on this? Thanks
- Greg-DB
No update right now.
Any updates? Our Dropbox users are struggling to effectively use Dropbox as their content storage for VidMob projects.
- Greg-DB
No update on this right now.
Same for me, it was working without a problem couple a days ago..
Any update here? There has been two months till now. Do you plan to get this feature back?
- Greg-DB
I haven't received an update on this yet. I'll follow up here once I do.
Do we have an update yet? Even the v2 API has this broken still.
- Greg-DB
No, I don't have any news on this yet.
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