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1875423's avatar
1875423
New member | Level 2
10 months ago

A message about the desktop is not allowing me to see my files online

Hello everyone,

 

After I login to Dropbox I get the message: 

Successfully logged in

Now, explore Dropbox on desktop.

And a button that reads "Open Dropbox"

When I click on that button a message that reads "Do you want to allow this website to open “Dropbox”?"

At which point nothing happens. I am unable to see my files.

 

MacBook Pro

13-inch M1 2020

 

 

File access
View
Web

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey 1875423, thanks for reaching our to us.

     

    It sounds like this message is prompting you to install the Dropbox desktop app on your computer.

     

    Are you trying to install the app or do you just want to access your files on dropbox.com?

     

    If the latter, can you access them by going to this page?

     

    Also, please send us a full screenshot of your screen, showing this message, so we can investigate further.

     

    Thanks!

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