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Arnhart's avatar
Arnhart
Explorer | Level 4
3 years ago
Solved

after chrome login my screen blanked

today whenever i try to login from chrome my screen blanked after login. am not able to access my account..
Web
  • Nancy's avatar
    Nancy
    3 years ago

    Hi Arnhart1! Hope it’s OK to jump in here.

     

    Can you please check your original browser for any pending updates? 

     

    Besides that, I’d like to know what’s the version of the browser you're using, as well as the OS version that you’re running on your device.

     

    Thanks a bunch!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Arnhart, sorry to hear about this.

 

Can you please clear your browser's cache or try another browser and let me know how it goes?

 

Thanks so much!

  • Arnhart1's avatar
    Arnhart1
    Explorer | Level 4
    3 years ago

    Same problem with all browsers.

    cleared cache and cookies but not resolved...

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Do you happen to be running any antivirus or firewalls on your device Arnhart1?

       

      If so, could you temporarily disable them and let me know how it goes?

       

      Also, have you tried an incognito window with no extensions or plugins running as well? 

      • Arnhart1's avatar
        Arnhart1
        Explorer | Level 4
        3 years ago

        I have no antivirus or firewall.

        tried in an incognito window with no extension or plugin but same problem.

        In Incognito - Dropbox site is opened but as soon as I log in with my id.. screen blanks..

        tried in three different browsers but as I login screen blanks.

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