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janardhanan 's avatar
janardhanan
Helpful | Level 5
8 months ago
Solved

After uninstalling and reinstalling the Dropbox desktop app, I'm unable to open my files

I uninstalled and re-installed dropbox in my laptop. Though all my earlier files and folders are seen, I am unable to open any of these (excel, word, notepad, pdf). I get a warning saying " file form...
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  • janardhanan 's avatar
    janardhanan
    8 months ago

    I am not techsavy. I know basics like word, excel, etc. I just type my personal data and store them in dropbox. I was clueless yesterday when things went wrong. To my surprise this morning when I took a chance to open an excel file that I stored in dropbox,  it worked. Then I tried to open word, note pad and pdf. They all worked. I thank the team for spontaneously coming to my  rescue. 

    How the problem crept in and how it got resolved are mystery to me.  One thing that I now notice is all file folder icons, individual file icons and dropbox icon look a bit different than what it was earlier. 

    Thanks again. 

     

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey janardhanan ​ - sorry to hear you're having issues with this.

Can you please send us a screenshot of the exact error you're getting so that we can have a visual too?

If you could also clarify your computer's OS version, and the version/status of the Dropbox desktop app as shown in your system tray/menu bar, I'd appreciate it. 

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