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killjoy's avatar
killjoy
Helpful | Level 6
6 months ago
Solved

Cannot open downloaded files

I have a number of JPG files which show up on my PC in my Dropbox folder but I am unable to open, however if I log onto my account online I can open them there. When I look at the file propertie...
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  • killjoy's avatar
    killjoy
    6 months ago

    I seem to have sorted it, I ran the dropbox app and it seems to have reset the options - thanks for the pointer.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
6 months ago

Dropbox uses something called 'Online Only' which is used to save space on devices. However, if Dropbox is running they should download automatically when you try and view them. 

So, two things to try: make sure Dropbox is running on your machine and secondly, if not, make it available offline.

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