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Maria001's avatar
Maria001
New member | Level 2
2 years ago

Cannot view starred photos on the website - Error 429

HELP!!! Starred Photos is not working on the DropBox web site and I really need help! I have literally YEARS of work in uploading all of my family's photos and STARRING the ones I want to use f...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Maria001, thanks for bringing this to our attention.

If I understand correctly, it's a specific URL that's giving you an error, right? Can you copy and paste it to your next reply?

If you click on All files>Starred, are you able to see your starred items?

And have you tried from a different browser to see if you get a different behavior?

Let me know and we'll go from there.

Maria001's avatar
Maria001
New member | Level 2
2 years ago

Hi Hannah

  1. Yes the URL that is giving me an error is the when you go to when you go to Photos > Starred: https://www.dropbox.com/photos?_tk=web_left_nav_bar&role=personal&di=left_nav
  2. Yes if I go to All files > Starred I see them there, but from there is really hard to see them by month or by year
  3. I've tried different browsers, deleting cookies, updating browsers, etc. 
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Maria001, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

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