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Steve Braff's avatar
Steve Braff
Explorer | Level 4
7 months ago
Solved

Can't locate my screenshots in my download folder on my Mac.

My screenshots are no longer landing in the download folder on my MAC. The folks at Apple through that they might be being intercepted by a Dropbox download folder. Does that make any sense and if it...
  • Megan's avatar
    7 months ago

    Hey Steve Braff, I'd be happy to help!

    The first thing we need to check is whether you've enabled the option to save your screenshots into your Dropbox folder.

    Can you check the relevant Help Center article, and see if the option is turned on? If so, then please make sure to turn it off, and see if that makes a difference.

    If this doesn't work, don't hesitate to let me know. 

    Thanks a bunch! 

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