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johnblakemore's avatar
johnblakemore
Helpful | Level 7
4 years ago

Can't open password protected file

One of my files is password protected but when I try to access it via Dropbox.com on my PC I put in my password but it says that it is incorrect. It is not incorrect. I can access the file via my Tab...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi johnblakemore, thanks for messaging the Community!

What type of file are you trying to access?

Are you accessing it from the site, or downloading it and opening it in a specific app?

This will help me to assist further!
  • johnblakemore's avatar
    johnblakemore
    Helpful | Level 7
    4 years ago

    Hi

    The file is a Word document (.doc) and I am trying to access it from Dropbox.com through my browser on my PC

    When I open the file I am asked for the password but it says it is an incorrect password. When I open the file via the App on my Tablet it accepts the correct password.

    Thanks.

     

    John

     

     

     

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey johnblakemore, sorry to jump in here! 

       

      Have you tried a different browser in order to preview your file? Can you give it a go and let me know how it goes?

       

      I'll be waiting for the results. 

      • johnblakemore's avatar
        johnblakemore
        Helpful | Level 7
        4 years ago

        Hi

        I have opened the document in my Safari browser on my iPad but get exactly the same answer that it says that I am using the wrong password!

        John

  • deb-reyn's avatar
    deb-reyn
    Explorer | Level 3
    3 years ago

    I'm having the same problem as of yesterday. Trying to open word docs on my mac that I was able to open the day before but now get an error message saying the password is incorrect. I know for certain that I am entering the correct passwords. I have tried multiple browsers without any luck.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey deb-reyn! I hope you’re doing well. 

       

      As Hannah has mentioned here, it isn’t possible to preview a file on the Dropbox website, as long as it's password-protected. 

       

      For more info, you can also check this Help Center article.

      • deb-reyn's avatar
        deb-reyn
        Explorer | Level 3
        3 years ago
        I am not trying to preview the file. I am trying to “open” the file. It keeps saying wrong password but it is the correct password.
  • Sam Boffey's avatar
    Sam Boffey
    New member | Level 2
    3 years ago

    Hi, 

    I am having the exact same issue, I have attempted all the same troubleshooting that you have with this person and would like some more help please.

    Thanks ever so much.

     

    Sam

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