Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

johnblakemore's avatar
johnblakemore
Helpful | Level 7
4 years ago

Can't open password protected file

One of my files is password protected but when I try to access it via Dropbox.com on my PC I put in my password but it says that it is incorrect. It is not incorrect. I can access the file via my Tab...
desktop
Preview
sort
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi johnblakemore, thanks for messaging the Community!

What type of file are you trying to access?

Are you accessing it from the site, or downloading it and opening it in a specific app?

This will help me to assist further!
johnblakemore's avatar
johnblakemore
Helpful | Level 7
4 years ago

Hi

The file is a Word document (.doc) and I am trying to access it from Dropbox.com through my browser on my PC

When I open the file I am asked for the password but it says it is an incorrect password. When I open the file via the App on my Tablet it accepts the correct password.

Thanks.

 

John

 

 

 

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey johnblakemore, sorry to jump in here! 

     

    Have you tried a different browser in order to preview your file? Can you give it a go and let me know how it goes?

     

    I'll be waiting for the results. 

    • johnblakemore's avatar
      johnblakemore
      Helpful | Level 7
      4 years ago

      Hi

      I have opened the document in my Safari browser on my iPad but get exactly the same answer that it says that I am using the wrong password!

      John

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        Hey johnblakemore, sorry to jump in here, but could you clarify how are you inputting the file's password?

        Are you, for example, copy-pasting it from somewhere or are you manually writing it?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!