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johnblakemore's avatar
johnblakemore
Helpful | Level 7
4 years ago

Can't open password protected file

One of my files is password protected but when I try to access it via Dropbox.com on my PC I put in my password but it says that it is incorrect. It is not incorrect. I can access the file via my Tab...
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johnblakemore's avatar
johnblakemore
Helpful | Level 7
4 years ago

Hi

I have opened the document in my Safari browser on my iPad but get exactly the same answer that it says that I am using the wrong password!

John

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey johnblakemore, sorry to jump in here, but could you clarify how are you inputting the file's password?

Are you, for example, copy-pasting it from somewhere or are you manually writing it?
  • johnblakemore's avatar
    johnblakemore
    Helpful | Level 7
    4 years ago

    I am manually writing it.

    John

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Were you ever able to open this file with this exact password then johnblakemore? 

      If it was shared with you, you can ask the owner of the file to unlock it for you in the meantime. 
      • johnblakemore's avatar
        johnblakemore
        Helpful | Level 7
        4 years ago

        I have used this password for some time when opeing the file on my PC or Tablet but cant remember if I have used it to open the file via the website.

        My files are not shared with anybody.

        John

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