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Forum Discussion
Can't open password protected file
One of my files is password protected but when I try to access it via Dropbox.com on my PC I put in my password but it says that it is incorrect. It is not incorrect. I can access the file via my Tab...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi JimL from HB, you don't need a file password to access the version history of any file on Dropbox.
Are you referring to a password on the file itself, or the password to your Dropbox account online?
Hi Jay,
The original file is password protected in Microsoft Word. When I attempt to open the version history in DropBox on the Web (the only way I can access Version History, as far as I can tell), it prompts me for the file password (not my DropBox password, as I am already logged in on my desktop). However, the correct file-specific password does not work (I've tried this on several different files), and - just to say I've tried it - neither does the DropBox password.
- Hannah
Sorry to jump in here, JimL from HB.
Have you tried this from a different browser, or from a private browsing window, to see if you get a different behavior?
Yes, I have tried it in Chrome & Edge but neither browser will accept the correct password of one of my files?
- Jay
Hi JimL from HB, johnblakemore, could you attach a screenshot showing the exact message you're getting when loading the version history for the file on the Dropbox site?
Hi John,
Here are 3 screenshots in succession:
- The way the files are listed under "Version History" (names redacted)
- The prompt for the password
- The response when I enter the correct MS Word file password.
Jim
Are these ok?
John
- Megan
Hey guys, happy Monday!
Just jumping in here to ask if this is still happening on your end. If it is, would it be okay for me to reach out via email, so we can have a closer look at this?
Keep me posted.
- Megan
Hi, thanks for responding.
Yes, I’ve tried from different browsers and several devices. The doc opens fine through the app, but not if I try to access it through a browser (though other docs and pdfs open fine — it only happens with pw protected files.
Thank you,
Susan
- Jay
Have you been able to open password-protected files before recently?
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