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johnblakemore's avatar
johnblakemore
Helpful | Level 7
4 years ago

Can't open password protected file

One of my files is password protected but when I try to access it via Dropbox.com on my PC I put in my password but it says that it is incorrect. It is not incorrect. I can access the file via my Tab...
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JimL from HB's avatar
JimL from HB
Explorer | Level 4
4 years ago

Hi John,

 

Here are 3 screenshots in succession:

 

  • The way the files are listed under "Version History" (names redacted)
  • The prompt for the password
  • The response when I enter the correct MS Word file password.

Jim

 

 

 

johnblakemore's avatar
johnblakemore
Helpful | Level 7
4 years ago

Are these ok?

John

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