Can't open password protected file

Hi,
I think that’s what I pasted below. Do you mean something else? If it helps, these are the steps I take: I go to dropbox.com; sign in; scroll down to desired document; click on it to open it; get asked for a password; enter the password, and then get the error message shown below. As I said this only occurs in a browser (I’ve tried all -safari, firefox, chrome, firefox focus, and duck duck go, with the same results); it isn’t a problem when I use the app, but I’m not always on a device that allows the app (since DB limits this unless you’re a paid subscriber).
Any insight into why browsers are determined to believe that a correct password is incorrect would much appreciated.

Hi Hannah,
Thank you, I didn’t realize that. I haven’t removed the password because I know I can open files that aren’t password-protected, but I want to keep this one protected.
I realize you don’t control the policies, but what’s the logic behind not being able to open pw protected files in a browser? If it can’t be done, why does it even ask for the pw (rather than just show a message that says pw protected files are unsupported), and why does it then tell me the pw is wrong? It seems strange to ask for the info, when no pw would be accepted — asking for one and giving an error message implies it’s possible to open a pw file and that either there’s a bug or the user is doing something wrong, which is apparently not the case. Again, I appreciate this info; do you know if there’s a way to communicate with dropbox to let them know how uninformative and confusing the way it works now is? Thank again for explaining why it won’t / can’t work

also, janghell would likely find it helpful to read your post, since it explains that this is just how dropbox works, and not an actual problem (except insofar as dropbox should change this functionality, or at least make the messages more informative).