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johnblakemore's avatar
johnblakemore
Helpful | Level 7
4 years ago

Can't open password protected file

One of my files is password protected but when I try to access it via Dropbox.com on my PC I put in my password but it says that it is incorrect. It is not incorrect. I can access the file via my Tab...
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sz999's avatar
sz999
Explorer | Level 4
4 years ago

Hi, thanks for responding.

Yes, I’ve tried from different browsers and several devices. The doc opens fine through the app, but not if I try to access it through a browser (though other docs and pdfs open fine — it only happens with pw protected files. 

Thank you,

Susan

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Have you been able to open password-protected files before recently?

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