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Can't open password protected file
One of my files is password protected but when I try to access it via Dropbox.com on my PC I put in my password but it says that it is incorrect. It is not incorrect. I can access the file via my Tab...
Hi,
I think thatâs what I pasted below. Do you mean something else? If it helps, these are the steps I take: I go to dropbox.com; sign in; scroll down to desired document; click on it to open it; get asked for a password; enter the password, and then get the error message shown below. As I said this only occurs in a browser (Iâve tried all -safari, firefox, chrome, firefox focus, and duck duck go, with the same results); it isnât a problem when I use the app, but Iâm not always on a device that allows the app (since DB limits this unless youâre a paid subscriber).
Any insight into why browsers are determined to believe that a correct password is incorrect would much appreciated.
I think thatâs what I pasted below. Do you mean something else? If it helps, these are the steps I take: I go to dropbox.com; sign in; scroll down to desired document; click on it to open it; get asked for a password; enter the password, and then get the error message shown below. As I said this only occurs in a browser (Iâve tried all -safari, firefox, chrome, firefox focus, and duck duck go, with the same results); it isnât a problem when I use the app, but Iâm not always on a device that allows the app (since DB limits this unless youâre a paid subscriber).
Any insight into why browsers are determined to believe that a correct password is incorrect would much appreciated.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorSorry to jump in here, sz999.
If you open the file through its original app and remove the password, are you then able to preview it on our website?
Generally, password protected files cannot be previewed on our website, so you might need to do that to preview them.
You can see more info about this here.
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