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Forum Discussion
Can't open password protected file
One of my files is password protected but when I try to access it via Dropbox.com on my PC I put in my password but it says that it is incorrect. It is not incorrect. I can access the file via my Tab...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorSorry to jump in here, sz999.
If you open the file through its original app and remove the password, are you then able to preview it on our website?
Generally, password protected files cannot be previewed on our website, so you might need to do that to preview them.
You can see more info about this here.
Hi Hannah,
Thank you, I didnât realize that. I havenât removed the password because I know I can open files that arenât password-protected, but I want to keep this one protected.
I realize you donât control the policies, but whatâs the logic behind not being able to open pw protected files in a browser? If it canât be done, why does it even ask for the pw (rather than just show a message that says pw protected files are unsupported), and why does it then tell me the pw is wrong? It seems strange to ask for the info, when no pw would be accepted â asking for one and giving an error message implies itâs possible to open a pw file and that either thereâs a bug or the user is doing something wrong, which is apparently not the case. Again, I appreciate this info; do you know if thereâs a way to communicate with dropbox to let them know how uninformative and confusing the way it works now is? Thank again for explaining why it wonât / canât work
Thank you, I didnât realize that. I havenât removed the password because I know I can open files that arenât password-protected, but I want to keep this one protected.
I realize you donât control the policies, but whatâs the logic behind not being able to open pw protected files in a browser? If it canât be done, why does it even ask for the pw (rather than just show a message that says pw protected files are unsupported), and why does it then tell me the pw is wrong? It seems strange to ask for the info, when no pw would be accepted â asking for one and giving an error message implies itâs possible to open a pw file and that either thereâs a bug or the user is doing something wrong, which is apparently not the case. Again, I appreciate this info; do you know if thereâs a way to communicate with dropbox to let them know how uninformative and confusing the way it works now is? Thank again for explaining why it wonât / canât work
Strange that it is not possible to open password protected files in browser when it ask for password, and reply that the pasword is wrong....
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