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johnblakemore's avatar
johnblakemore
Helpful | Level 7
4 years ago

Can't open password protected file

One of my files is password protected but when I try to access it via Dropbox.com on my PC I put in my password but it says that it is incorrect. It is not incorrect. I can access the file via my Tab...
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flowace's avatar
flowace
Explorer | Level 3
2 years ago

If you're facing difficulties accessing a password-protected file on Dropbox from your PC, despite entering the correct password, try the following steps.

 

First, verify the password's accuracy and consider copy-pasting it to eliminate typing errors. Clear your browser's cache and cookies, as well as disabling browser extensions, to rule out browser-related issues.

 

If the problem persists, attempt a password reset from another device where you can access the file successfully. Additionally, check for two-factor authentication (2FA) and ensure that your browser is up to date.

 

If the issue persists, temporarily disable security software, and if all else fails, contact Dropbox support for further assistance regarding the specific issue on your PC.

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