We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Can't see my files on the device, why?
Hello! I have the Dropbox application downloaded on multiple devices, both on my IPhone, our IPads and on the family's various laptops. When I log into the ones I don't use very often, for some rea...
If you're not seeing all your Dropbox files on a particular device, there are a few things you can try:
- Ensure that you are signed in to the correct Dropbox account on the device. Sometimes, people have multiple Dropbox accounts, and it's easy to accidentally sign in to the wrong one.
- Make sure that the Dropbox app is up to date on the device. You can check for updates in the App Store (on iOS devices) or the Google Play Store (on Android devices).
- Check your internet connection. Your device needs to be connected to the internet to sync your Dropbox files.
- Manually sync your Dropbox folders. Open the Dropbox app on the device and pull down on the screen to refresh the list of files. This should force the app to check for any changes and update the files accordingly.
- If you're still not seeing all your files, try logging out of the Dropbox app and then logging back in. This can sometimes resolve sync issues.
If none of these steps work, you may need to contact Dropbox support for further assistance.
Thank you, must try this. 🙏
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
