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Forum Discussion
Corrupt photos
All of my photos from 2013 back to 2010 come up saying "Couldn't preview this file" and then when I try to download them (jpg files) it comes up saying "It appears that we don't support this file format".
What can I do to be able to see all my photos saved in Dropbox?
Thanks
Leanne
- Walter
Dropbox Staff
Hey jandlnicholson1, sorry to hear about this.
Can you please send us a screenshot of the exact errors you've been getting when trying to preview the file on our website and another one from when you open the file locally on your device after downloading it?
Thanks so much!
Thanks for your reply. Please see screen shots of Dropbox website and then the downloaded error I get.
Cheers
Leanne
- Walter
Do you remember how you uploaded them in the first place, Leanne?
Also, were you ever able to preview those files normally on our website? Can you preview them in your Photos tab?
Have you perhaps tried to open those files with another program on your computer?
Can you download a sample file from the problematic ones and check its file properties and size on your computer?
Keep me posted on your findings!
