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nobitavfx's avatar
nobitavfx
New member | Level 1
12 months ago

Corrupted MP4 files when downloading via Dropbox links on MacOS.

Hello, I’ve been facing a persistent and frustrating issue when downloading single files via Dropbox links. Here’s the problem: Whenever I download a single file, it always ends up corrupted. ...
Mac
shared links
Web
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey nobitavfx, thanks for posting here!

Does this happen with all of the links you receive, or some specific ones?

Also, I'd be curious for you to try something for me, if you can: when opening the link you should have the option to add the file to your Dropbox account instead of downloading it.

Can you try that, then try to download the mp4 file directly from your account? Does that work?

If I were you, I'd also try an entirely different browser, just to make sure this isn't a browser-related issue.

Keep me posted, and we'll take it from there.

  • nobitavfx's avatar
    nobitavfx
    New member | Level 1
    12 months ago

    Reply Part 2 

    Here i'm going to show you the download made by Google Chrome.

    As always is ended up corrupted and it gave no error while downloading at all. It just finished like it was actually done. My internet its 500/500 so the problem its not on the internet since if I download as .zip everything works perfectly fine.

    Why is this happening.

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 months ago

      Hey nobitavfx, thanks for the info! 

      Would you mind if we reached out via email, so we can have a closer look into this?

      • nobitavfx's avatar
        nobitavfx
        New member | Level 1
        12 months ago

        We can chat via email for sure yes.

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