Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
I downloaded my files and got a corrupt file
Hi,
I had to register again to try and solve this issue cuz I really want to recover my files. I had videos and photos very important to me and I can't believe I lost them now. So, please, anyome, if you can help me I'll be really thankful!
So, first, I decided to delete my previous account. For reasons, I had Dropbox for a long time and I had 5GB of space. I downloaded this files and decided to delete my previous account. In part, I am to blame for not checking before deleting my account... But the file I downloaded, didn't give me any sort of error and neither Dropbox told me I could or couldn't download my files. So, I did what I'm used to do. Grab a folder, download that folder and then delete the files.
So, now it turns out that the file I downloaded around 2GB, can't be opened. It doesn't show me any files, even though the zip says it has a little over 2GB of files. Please help! Is there a way I can recover my files?
MJoseMijangos wrote:
I was fearing that... but I still have the zip file, there's absolutely nothing I can do about it?Nothing from the Dropbox side as you already deleted the account. I'd try opening the Zip file on another computer, or maybe use a different software such as 7Zip, Winrar, etc., to see if they can open it.
24 Replies
Replies have been turned off for this discussion
- Rich
Super User II
MJoseMijangos wrote:
I decided to delete my previous account. ... Please help! Is there a way I can recover my files?
If you deleted your account, there's no way to recover files from that account. The account and any files in it would already be gone.
- I was fearing that... but I still have the zip file, there's absolutely nothing I can do about it?
- Rich
MJoseMijangos wrote:
I was fearing that... but I still have the zip file, there's absolutely nothing I can do about it?Nothing from the Dropbox side as you already deleted the account. I'd try opening the Zip file on another computer, or maybe use a different software such as 7Zip, Winrar, etc., to see if they can open it.
- Well... thank you so much for your answer! I'll try using other software!
- Yes whatever files I download it's not downloaded and msg pop up that download failure. Can anyone help me.
- Hannah
Dropbox Community Moderator
Hey RajeshVictor , sorry to see you're having this issue.
How large are the files you're trying to download?
Have you tried from a different browser or a private browsing window, to see if that works?
- The same happened with me.
- You are absolutely Correct.
- Hannah
Hey RajeshVictor , just to clarify, did trying from a different browser help at all?
- After sharing do not opening data
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
