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GillW's avatar
GillW
Explorer | Level 4
5 years ago
Solved

Corrupted Word Documents

I am at my wit's end!  I didn't realise that DropBox would corrupt files.  I now have several Word documents in a folder that I need for my course work assessment which are no longer Word documents and which won't open.  I'm actually really worried - I trusted DropBox and am actually thinking I shouldn't have...Can anyone tell me what has happened please?

Also my tutor is unable to open the PDF files - they open with a padlock and are so tiny he can't read them...he is one of those listed as being able to open them (TM ).

 

Please help me - I need all this for my assessment and am now seriously worried.

 

Thank you.

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  • andrepaixao's avatar
    andrepaixao
    New member | Level 2
    5 years ago

    I had the same problem after cancelling my 2TB subscription and moving all folders to a new one. Loads of corrupted files. This is a tragedy for me. 

  • GillW's avatar
    GillW
    Explorer | Level 4
    5 years ago
    Thank you Lusil, you've been GREAT! 🙂
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    No problem, GillW, all's well that ends well. 

    If anything else comes up, you know where to find us. 

    In the meantime, I hope you have a lovely week ahead of you!
  • GillW's avatar
    GillW
    Explorer | Level 4
    5 years ago

    Hi Lusil

     

    I have just heard back from my tutor - apparently, he can now open the PDFs (not having done anything to solve the problem!) So huge thanks for your patience on this - you've been great.

     

    Very best

     

    Gill

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    No worries, GillW!

    Looking forward to hearing back from you.
  • GillW's avatar
    GillW
    Explorer | Level 4
    5 years ago
    Yes I will, Lusil - he's not very good at getting back to us so if I don't hear I'll be seeing him on Wednesday for my lesson and I'll make sure he gives me an answer then! Thank you!
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    It definitely helps, the more info we have, the better! 

    Since we're on the topic, could you ask your tutor if they are opening the file from the website or through the desktop app?
  • GillW's avatar
    GillW
    Explorer | Level 4
    5 years ago
    Thank you! I note you are also asking re the shared link. My daughter can open the doc as a shared link. My tutor is trying to open it directly through his account to mine, as it is a shared folder.

    Sounds as if I know what I'm talking about, ha ha!

    G:-)
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    Take as much time as you need, GillW. 

    I'll leave this thread open, so whenever you have more info for us, just give us a nudge. 

    Cheers!

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