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JohnK2's avatar
JohnK2
Collaborator | Level 8
6 years ago
Solved

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
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  • CEBR's avatar
    CEBR
    5 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

CEBR's avatar
CEBR
Helpful | Level 6
6 years ago

I'm getting the (Null) "Decryption Failure" when trying to open an encrypted file (Excel) in the Dropbox IOS app, but the file will open from Dropbox to Excel app with no problem. Frustrating. Occurring since updating IOS as well.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
6 years ago
CEBR wrote:

I'm getting the (Null) "Decryption Failure" when trying to open an encrypted file (Excel) in the Dropbox IOS app, but the file will open from Dropbox to Excel app with no problem. Frustrating. Occurring since updating IOS as well.

This is an iOS issue unrelated to Dropbox. It happens when opening files from other sources as well; not just Dropbox. It will likely be up to Apple to resolve it with another update to iOS.

 

  • CEBR's avatar
    CEBR
    Helpful | Level 6
    6 years ago

    It appeare to have been resolved. Unsure whether an Apple issue or MS Excel Issue.  Did not do any further IOS upgrades but did re-save the file on my desktop. The Excel file now decrypts and opens in both my Apple phone and tablet Dropbox app.

     

    • wholeinsights's avatar
      wholeinsights
      New member | Level 2
      6 years ago

      Thanks for the response.

    • Martz's avatar
      Martz
      Collaborator | Level 9
      6 years ago

      I don't see it as having been resolved.  As you mentioned, iOS is the same level so what would have solved it? The way to know if it works is to be able to open it from within the Apple Mail app but just touching it, putting in the password and see it open but still be in the Mail app.  Is this what is happening with you?

    • JohnK2's avatar
      JohnK2
      Collaborator | Level 8
      6 years ago

      Not true. Apple has not resolved the issue. martz's work-aropunnd is the only way to temporarily resolve the issue.

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