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JohnK2's avatar
JohnK2
Collaborator | Level 8
6 years ago
Solved

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
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Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    5 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

brucedstout's avatar
brucedstout
Explorer | Level 4
6 years ago

I diiscovered the work around to this.  After entering your password and getting the "Decryption failed (null)" message you will see a square with a line drawn from the upper right corner to the center of the square.  Tap that square icon, select "Microsoft Word" (I assume if you are attempting to open another type of file that application name will be listed).  Re-enter the password and the file opens.

Worcesterman 's avatar
Worcesterman
Explorer | Level 4
6 years ago

If you have MsOffice great. Otherwise access the files from a different platform convert to pdf and save alongside the original. You should be able to open the pdfs but of course there is not much that you can do with them.

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