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Forum Discussion
JohnK2
6 years agoCollaborator | Level 8
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
- 5 years ago
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
brucedstout
6 years agoExplorer | Level 4
I'm posting this agsin because people seem to still be struggling with this. The work around is not elegant, but it works:
"I diiscovered the work around to this. After entering your password and getting the "Decryption failed (null)" message you will see a square with a line drawn from the upper right corner to the center of the square. Tap that square icon, select "Microsoft Word" (I assume if you are attempting to open another type of file that application name will be listed). Re-enter the password and the file opens."
marla c.1
6 years agoHelpful | Level 6
Thank you - although opening thru the Excel app works, I'll use this way, as once Apple fixes the problem, opening from Dropbox will work seamlessly.
;)
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