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JohnK2's avatar
JohnK2
Collaborator | Level 8
6 years ago
Solved

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
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Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    5 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

APA2's avatar
APA2
New member | Level 2
6 years ago

I also was able to open my password protected document in Excel app on my phone. But!!  Now I have to buy an Office 365 Subscription to EDIT and SAVE any changes!!

 

Meanwhile, I am unable to see the work I need to see on the go using my Iphone with the os14. upgrade. I have two dropbox accounts, one work, one personal, both with password protected files. 

 

Has anyone contacted Apple with this issue??

APA2's avatar
APA2
New member | Level 2
6 years ago

Oh, now I see all your posts about Apple. Contacting them doesn't help :( Yes, corporations are playing games with consumers. What's new?!

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