We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
JohnK2
6 years agoCollaborator | Level 8
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
- 5 years ago
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
Martz
5 years agoCollaborator | Level 9
What's a DVD Drive? Ha ha ha, just joking. My wife's laptop doesn't have a DVD/CD drive but Apple has given us what they call Remote Disc so at least that lets us load from or burn onto the DVD/CD drive in my older Mac. However, I must say, I don't remember when the last time was I had to use it.
Anyway, I normally stay away from anything with a subscription which is why I was happy to see that Apple and Microsoft offers their MS Office app for free download. That said, I just received a notice of End of Support for Microsofts Office for Mac 2016 as they move almost entirely to an annual subscription. They are however still offering their 2019 version for $150 and I'd rather buy that than their subscription service. If at some point Microsoft forces us to buy into the subscription, I will transfer all my Excel and Word docs over to Apples Numbers and Pages and stuff Microsoft in the trash bin where they belong :-0
Martz
5 years agoCollaborator | Level 9
For those having trouble figuring out how to get their file into Apples File App on their iPhone/iPad, here are four screenshots from my iPhone on how I do it, do them in number sequence, should work.
1. Email yourself the file
2. Send the file from your Apple Mail app straight to your Apple Files app
3. Save the file to your Files app under On My iPhone (or iPad as the case may be)
4. Open the file
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!