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JohnK2's avatar
JohnK2
Collaborator | Level 8
6 years ago
Solved

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Error Messages
Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    5 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

RS170's avatar
RS170
New member | Level 2
5 years ago

Good Afternoon community,

Please can anyone tell me if DB has fixed this problem in collaboration with Apple / MS yet? It still appears to be impossible to add a password to an MS Word Document then get it to open on the phone app. Mac OS seems to be just fine as previously stated by original  poster (John). 

 

 

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