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JohnK2's avatar
JohnK2
Collaborator | Level 8
6 years ago
Solved

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Error Messages
Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    5 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

brucedstout's avatar
brucedstout
Explorer | Level 4
5 years ago
Select the Word file you want to open. A screen will appear with a field for that document’s password. Leave the password field blank and select, at the bottom of that screen, the icon that is a small square with a line from its center to its upper right corner. A new screen will appear with a password field. Enter your password in that field and your Word document will open.
eyal bl's avatar
eyal bl
New member | Level 2
5 years ago

found it. it workes. thanks

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