Forum Discussion

JohnK2's avatar
JohnK2
Collaborator | Level 8
6 years ago
Solved

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Error Messages
Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    5 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

Stephen_NY's avatar
Stephen_NY
Helpful | Level 6
6 years ago

I did find a temporary work around.  If you have MS Word installed as an app on your devices, you can open the document that is password-protected through Word via DropBox.  This allows your to enter the password.  I am not sure if it is the same if the issue affects Excel.  I still am hoping for an update with a fix from either Apple or DropBox.  Do the DropBox admins ever comment on these threads or is it just users?

RRB74's avatar
RRB74
Explorer | Level 3
5 years ago

I am having exactly the same problem and cannot open password protected files either in Word or Excel. Since upgrading to IOS 14.2 I get the Decryption failed (null) message. I have contacted both Apple and Dropbox Support - they both tell me it is not their fault! Where do I go from here to resolve this problem?

  • Nealwald's avatar
    Nealwald
    Helpful | Level 7
    5 years ago
    Please read the thread, you will find an easy workaround.

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