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JohnK2
6 years agoCollaborator | Level 8
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
259 Replies
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- JohnK26 years agoCollaborator | Level 8
Glad to see I'm not the only one!
- ltx6 years agoHelpful | Level 6Thanks for mentioning iOS 14.2! I didn’t realize until you mentioned it that that was what changed to cause all my password protected files (excel/word) to no longer open within dropbox. I couldn’t find anyone else having this issue when I googled online for a fix. Thank you for posting it!
- Iaincars6 years agoHelpful | Level 5Me too. Just installed 14.2 but it happens when opening excel file from email so not just dropbox
- Kritzstew6 years agoExplorer | Level 4Same here with a word document. Strange though, as I have 2 encrypted docs on Dropbox... one opens, the other doesn’t.
- Sguaraus6 years agoHelpful | Level 6Same problem here! Cannot open MsOffice files protected with password, same error message DECRYPTION FAILED (NULL) after installing ios14.2...Please fix it. Thank you!
- chance_dj6 years agoNew member | Level 2Thanks for posting this about 14.2. I’m running 14.2 on iPhone 8 with no issue when I use the password to open my secured document, but my wife can’t do it on her iPad running 14.2. Seems inconsistent based on other comments that it’s on one or both. I’ve had iOS 14 for about a week with no issues on this topic, and I just downloaded 14.2 on iPad for my wife yesterday, and then it quit working. I have Excel and it also opens the document with no issue, however she does not have it installed, so not sure if there’s a correlation or not. Any updates from Dropbox on this issue will be appreciated and sooner rather than later please. Thanks!
- maxbx6 years agoNew member | Level 2
same for me today on my Ipad and Iphone.... grrr
- cglasalle6 years agoNew member | Level 2
What is the fix???
- Sguaraus6 years agoHelpful | Level 6Actually nothing but downloading the Excel app on the phone and use it to open the protected document in dropbox. Until dropbox fix it as it was before ios14.2, of course
- Stephen_NY6 years agoHelpful | Level 6
I am having exactly the same problem. I upgraded my iPhone and iPad to iOS 14.2 yesterday. Today I cannot open password-protected Word files on DropBox on either device. I get the same message as was posted earlier. I can open up files without a password but not any with a password. I hope there can be a fix or workaround for this.
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