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JohnK2's avatar
JohnK2
Collaborator | Level 8
5 years ago
Solved

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?

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  • CEBR's avatar
    CEBR
    4 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

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  • RRB74's avatar
    RRB74
    Explorer | Level 3
    4 years ago

    Updating to IOS 14.4 has worked for me too!

  • Everitt's avatar
    Everitt
    Explorer | Level 3
    4 years ago

    On my IPad. If I try to open a Word document from Dropbox it won't open. Says in won't decrypt. If I go through the Word icon and then search through to the document of Dropbox it will open. The document has a password but using this makes no difference. This did not used to happen. How do I get around this problem. Please.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    I hope you're well today Everitt!

    We had some similar reports, and many noted that updating to the latest iOS version resolved this for them here.

    Can you check if you have any pending OS updates to see if that does the trick?
  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Happy to hear that Everitt!

    Feel free to give me a shout if you need anything else - thanks!

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