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BG2017's avatar
BG2017
Explorer | Level 3
3 years ago

Distorted video

I did a video on my Samsung S22 cell and it worked fine. Uploaded to FB and it was working fine for a while. Now is is distorted and blurry. How can I fix it on my laptop? It is now on my laptop as w...
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BG2017's avatar
BG2017
Explorer | Level 3
3 years ago

Yes, it is the same way on Dropbox

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Oh, thanks for letting me know about that.

 

If you download the file from Dropbox to your device and play it there, does it play correctly?

  • BG2017's avatar
    BG2017
    Explorer | Level 3
    3 years ago

    If I move it from Dropbox onto my device, it is still distorted. Subjects became shorter and fatter and video blurry. Can't figure out how that happened nor how to correct it. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the update, BG2017.

       

      If you preview the video on dropbox.com, what do you see there?

      • BG2017's avatar
        BG2017
        Explorer | Level 3
        3 years ago

        The video is distorted on everything I have tried. Even dropbox. 

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