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TKHammond's avatar
TKHammond
New member | Level 2
2 months ago
Solved

Download button is unresponsive when trying to download password-protected files from the website

My personal Dropbox is not synced to my work computer, so I access it via the web. When I do, I cannot download files that are password protected. When I click Download, nothing happens. Is this by design?

Download
Web
  • Megan's avatar
    Megan
    2 months ago

    Hi TKHammond!

    When you try to preview these files, are you being prompted to provide a password? 

    If so, once you unlock the file, are you able to download it? 

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi from me as well, TKHammond! Unfortunately, it’s not possible to reply to a Community post directly from your email address at the moment. It’s necessary to do this via the forum directly.

    However, I can definitely relay this as feedback to our team, if you'd like.

  • TKHammond's avatar
    TKHammond
    New member | Level 2
    2 months ago

    Not necessary, Nancy.

    Just trying to get the lay of the land. Thank you!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey TKHammond, happy Friday! 

    It's been our pleasure! 😇

    If you need anything else, just give us a shout. Have a lovely weekend ahead,enjoy! 

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