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Download button is unresponsive when trying to download password-protected files from the website
My personal Dropbox is not synced to my work computer, so I access it via the web. When I do, I cannot download files that are password protected. When I click Download, nothing happens. Is this by d...
That's a good question, Megan. I think I can safely say that it hasn't always been the case. At some point, I'm guessing, within the past couple of years, I recall being surprised and puzzled by this behavior. It took me a while to realize what the files in question had in common: all were password-protected.
It's an issue for me only at work. For security reasons, shortly before Covid I think, my company stripped us of the ability to sync Dropbox to our laptops. Prior to that, it was synced to both my personal and work laptops, during which time I rarely used the web interface. Since the tighter security has been implemented, if I want to access a personal file while at work, I have to login to the website and download it. That's fine, unless the file is password-protected.
I hope this context helps.
Thanks!
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi TKHammond!
When you try to preview these files, are you being prompted to provide a password?
If so, once you unlock the file, are you able to download it?
Hi Megan,
Yes, and YES!!
Why didn't I think of that? It means downloading those files one at a time, but at least now I know how to do it.
Thank you very much for your help!
- T_theresa_A
Community Manager
Hey there TKHammond and welcome welcome to the Dropbox Community. I am glad to see you got your downloading issues resolved thanks to Megan and Hannah 's amazing assistance here.
I'm Theresa by the way, and you might see me about the Community here. I love to hear how our Community members use Dropbox on the daily.
If you're open to sharing, please let me know - I'd really love to hear your Dropbox story 😄
T 😺 (Dropbox Community Manager)Hi Theresa,
I've been using Dropbox for years to store my important personal files. For most of that time, I synced it to both my personal and business laptops. As explained earlier in this thread, my employer no longer allows syncing to my business laptop, so I access my personal files when necessary at work using my browser. Manually moving files during those times is more cumbersome, but at least it's a work-around that's available to me.
Dropbox seamlessly meets my needs on my personal computer. At the moment those needs are pretty straightforward. I know it offers many features I'm not using. Maybe someday I'll explore them.
Though I've been using Dropbox for a while, I'm new to this user forum. Question: When I receive email notifications that someone has responded a comment, can I reply via email? I've been coming back to the forum to do so. Is that necessary?
Thank you, Theresa Megan and Hannah for your help with my issue!
