Forum Discussion

Fredrik_P's avatar
Fredrik_P
Helpful | Level 5
3 years ago

Download button keeps old filename

Hello   When I use the web interface I come across a bug:   1. Open a image in the preview mode. 2. Rename the image. 3. Click on "Download" 4. A empty file with the old filename is dow...
Download
Error Messages
Web
Здравко's avatar
Здравко
Legendary | Level 20
3 years ago

Nancy, Yes there is a change - before a try download wrong file was on go, now "Download" button doesn't do anything. Just shows error message:

Is this the expected fix? 🤔🤦

By the way the file that shows up in the view exists!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Здравко, happy Monday! 

 

Can you clarify if you tried clearing your browser's cache, and restarting the device? 

 

While we're at it, can you also let us know which browser you're using, and if you've updated to its latest version?

 

Keep me posted! 

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    3 years ago

    Megan, 😁 Good rhetoric! Yes, as seems, you have already fixed it. 😉 Files can rename properly already in preview too, not only in folder view (as was before). By the way, that was checked in different browsers. Thanks!

    The same test follows (without side errors and properly working download feature):

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!