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jon1906's avatar
jon1906
New member | Level 2
5 years ago

Download failed - network error

I've been having a lot of trouble downloading files from Dropbox. I always get "Failed - network error".   The file is less than 1 GB, so it's NOT an issue with the file size. I've tried using in...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey jon1906; thanks for joining our Community!

Can you please clear your browser's cache and try an incognito window without any plugins or extensions running and let me know if you get the same results?

Thanks a bunch! 
  • ccd2's avatar
    ccd2
    Explorer | Level 3
    4 years ago

    I am having exactly the same problem. I tried for three hours this morning. I tried to use different browsers, incognito mode, cleared all caches, tried different wifi connections and different computers and I still have the problem. Can anyone help?!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi ccd2, welcome to our Community! 

       

      How large is the content you're trying to download? 

       

      Can you also send us a screenshot of the error you see on your end? 

       

      Thanks a bunch!

      • ccd2's avatar
        ccd2
        Explorer | Level 3
        4 years ago

        Thank you!

         

        The folder is 15.89MG with 27 files in it, so less than the maximum. Here are the screenshots of the errors I get Safari and Chrome.

        I feel like I have tried everything and I am desperate to find a solution 😞

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