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jeff m.50's avatar
jeff m.50
New member | Level 1
11 years ago

download large file using browser fails before end

Using Firefox have downloaded 7.4GB of a 7.9GB file. Resume continues the process and shows the duration remaining but after a few minutes it stops again with message "Failed - dropbox.com". Have rep...
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Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hey z3r0trust, 

 
Thanks for getting in touch on the Dropbox Community! 
 
Based on your description, you can't download the folder from the website, since it exceeds the 1 GB in total size. Because this should be resolved once you switched to the desktop version of the application, could you please let me know whether you’re receiving any error messages or unusual behavior? 
 
Just to exclude the possibility of a syncing issue, could you please make sure that you are running the latest stable version of the Dropbox desktop application on your Mac? 
 
Will be awaiting your reply, so that we have this resolved together!
 
Kind regards,
JaneA
 
JGRESTO's avatar
JGRESTO
New member | Level 2
9 years ago
Hi Jane,
My files are smaller than 500MB and I can't download directly from the website. Only files up to 30mb on a connection of 150mbps.
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago

    Hey JGRESTO, 

     

    Apologies for getting back to you in delay. Are you still experiencing this issue? 

     

    Have you tried downloading the file in an incognito browsing window, so as to see whether this helps you resolve this issue? 

     

    Please let me know here, I'd be glad to follow-up. 

     

    Warm regards, 
    JaneA

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