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Fragensteller44's avatar
Fragensteller44
Explorer | Level 3
1 year ago

Download stops after downloading ~2 GB out of a 10 GB file

Hello, I do have a few huge files (for example 10 GB) in my dropbox. I then download them onto a external hard disk. The download first works, but after a while it just stops (after 2 GB for exam...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for bringing this to our attention, Fragensteller44.

 

Have you tried downloading your file from a different browser or from a private browsing/incognito window, to see if that helps?

 

Let me know what you find.

  • Fragensteller44's avatar
    Fragensteller44
    Explorer | Level 3
    1 year ago

    hello,

    I now tried it with another browser (Firefox).

    I tried it three times, it works for 2-3 GB, but then it stops, and it always says "Download failed".

    What can I do?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hmm, I'm thinking if there's some kind of extension affecting your download.

       

      Can you try from a private browsing/incognito window, to see if you get a different behavior?

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