Forum Discussion

JJoffee's avatar
JJoffee
New member | Level 2
2 years ago

Downloaded mp4s from phone are corrupted!

I uploaded a lot of mp4 videos from my phone to my Dropbox account.  Now when I download them back to my phone to edit, they will not open in editing software.  (I use YouCut, but I've tried some oth...
Download
Export
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I’m sorry to hear this, JJoffee. 

 

Do you remember if you uploaded these videos manually the first time, or via camera uploads? 

 

Was the uploading process interrupted for any reason at all?

 

If you try to preview the videos on your Dropbox account instead, do you receive any errors? If you do, please send me a screenshot of what you see.

 

Keep me posted.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!