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Downloaded videos onto iPhone become distorted
Hi. I have videos that play correctly in Dropbox. When I save them to my iPhone, they become distorted. I have other videos that I can download with no problems. I am using PowerDirector for media cr...
Hi CoachMu, you should have a camera-like icon, that'll allow you to attach any screenshots back to me, here in the Community.
Also, can you clarify the version of the OS you're using on your iPhone, and the version of the Dropbox app?
If I were you, I'd also try to use the browser on my phone, and download from there, just to check if the same thing happens then.
Good morning Megan! When I am using a desktop, the video thumbnail appears normally. When I attempt to download it, I donât get a specific âsaveâ option. I have shared it to my desktop and selected âopenâ as well. Both options have the same result: black screen and no video. I did get a download error this AM when attempting to play the video.
When I use my iPhone, the video downloads and is garbled at some point in the video.
I took screenshots; not sure how to upload them in the discussion.
When I use my iPhone, the video downloads and is garbled at some point in the video.
I took screenshots; not sure how to upload them in the discussion.
Megan et al., I tried playing the video on my desktop a second time; it took a while, it played correctly. So the media is good within Dropbox on my phone and desktop; something happens when I download the video to my phone.
Just tried downloading the video to my iPhone again; slow, distorted audio and video.
Just tried downloading the video to my iPhone again; slow, distorted audio and video.
- Megan
Dropbox Community Moderator
Hi CoachMu, you should have a camera-like icon, that'll allow you to attach any screenshots back to me, here in the Community.
Also, can you clarify the version of the OS you're using on your iPhone, and the version of the Dropbox app?
If I were you, I'd also try to use the browser on my phone, and download from there, just to check if the same thing happens then.
- Downloading from the browser worked!!! Megan et al., thank you!!! đđŸđ
Having a similar issue. Downloaded a video from my PC to dropbox. Then from dropbox onto iPhone. Upon saving on iPhone, video gets distorted and has slow down issues and become corrupt. Not usable in any way.
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