Learn how to make the most out of the Dropbox Community here 💙!

Forum Discussion

ummhumm creative studio's avatar
ummhumm creative studio
New member | Level 1
3 months ago

Downloading large files from the Dropbox site fails

I am trying to download a combination of files and each time I try to download it, it shows as "stopped" no matter what I do. I saw that this is an issue from the community with DB and I am not...
Download
dropbox
Web
ummhumm creative studio's avatar
ummhumm creative studio
New member | Level 1
3 months ago

This is my DB account, and I use the dropbox via the web. This is a storage area for my client's larger files; videos and whatnot, so I don't have it on my desktop or use the app. And my client would like to move these files to their DB account. I'm trying to download the files and am running into these issues. 

thanks for your help Jay! 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 months ago

If they want the files sent directly to their Dropbox account, and depending on your plan, you could try using Dropbox Transfer to send it directly to their Dropbox account email, and then add it to their Dropbox account directly.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!