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Downloading Large Files
I'm a movie composer working remotely in a studio with 4G hotspot internet that has the occasional hiccup ... whilst spending the past few weeks in contact with the editor who has a full DP account and lays up 5 - 30 gig movie files on his account for me to download ... I have a free account as don't usually use DP (My experience here reminds me WHY I don't have DP!) ... files fail around 80% with "network error". So this occasionally does work (but 20% is not good). Boy it's wasting my time as I'm working with 15 meg download speed which takes some time watching to see if a file is successful.
Sometimes the file fails after a couple of gig and often when it's supposedly fully formed. (as far as one can see) Shouldn't there be a way to resume a failure?
I'm using a MacBook Pro to download movie files ... I've tried Chrome / Safari / Firefox ... also tried as suggested Incognito and of course my download managers won't work with DP because it's perfect and should resume any breaks in download itself ... irritatingly like many whose comments I've read ... watching the file download, it might get to 28.8 gig of a 28.8 gig download ... then says "network error"
I've spent days trawling here, and trying many suggestions that I found in this community... many with this same problem are marked as SOLVED but most definitely are NOT SOLVED ... indeed I've spotted folk saying "why is this marked as SOLVED when there it clearly has NOT SOLVED my problem?"!!!!
Something so simple that I've done for years, should not be wasting so much of my time ... I even remember using good old Apple iDisk 20 years ago (why did Apple drop that?) ... easy peasy lemon squeezie ... never have I encountered this.
What I'd really appreciate after reading so many so called solutions ... is THE solution.
Sorry if I'm a little grumpy but the stress this has been causing me for weeks ... is off the Richter scale ... does anyone have a definitive solution that will help me and others here?
Best regards to you all
Richard
Hey Richard
it would be even better if you suggest sharing folders. If Editor and you have Dropbox Client installed and running, Editor can drop files in a folder on his machine and it automatically will appear on your Machine. Easy Peasy.
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16 Replies
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- Chris_J
Super User alumni
Hello Matt
Have you read my previous posts? Are you able to download and install the Dropbox client|? if so, that is the best and sure way to get large files to download.
are you clicking on a link?
and how big is the file?
Thank you Chris, i am downloading the app now. Originally, I had a link from a friend and the file was around 25gb.
No luck via the Dropbox app it seems. Any help is appreciated!
- Walter
Dropbox Community Moderator
Hey MattBlank41, sorry to jump in here, but may I ask if this is a single file?
Also, when you say that you had no luck via the Dropbox app, are you referring to the desktop app or the mobile app?
With a file that large, you won't be able to download it from the website as it would need to be below 20 GB for you to download it normally via our website.
If trying to download from a shared link to a folder, you can click on the "Save to my Dropbox" option to add a copy of the files to your Dropbox account. The files in the link will be added to your Dropbox account and will immediately begin syncing down to your linked computer(s), assuming that you're running the desktop app that is.
I hope this helps a tad.
I have been a Dropbox user for decades. Now that I am retired I have to downsize. I made sure all my files were on the hard drive (I thought I did) then closed the account. Apparently something happened and many files report 0.00 on the disc (didn't download completely?) My files are still available in the cloud, but I can't download them again in bulk and synching has stopped of course. The zipped download reports "too many files for the smallest folder". I am concerned about losing my life's accumulation of data. I don't know what to do. Help
- Hannah
Hey Michael M.66, thanks for posting to the Dropbox Community.
You mentioned that your files are still available on the cloud, so you didn't really close the account, right? Just downgraded, if I understand correctly.
So, if you're downgraded and syncing has stopped, you won't be able to sync the files through the app.
Your alternative now is downloading the files from the website in batches, since they can't be downloaded at once.
I hope this helps!
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