Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
deeuu
8 years agoExplorer | Level 4
Downloading zip folder creates duplicate but empty folders
Hi,
When downloading a zip folder (via both the browser and Python SDK), the resulting folder contains both the correct sub-folders and files, but also a duplicate of the parent folder where al...
- 8 years ago
Thank you for your elaborate response and sharing all of the troubleshooting you've done so far - I appreciate the helpful screenshot too deeuu!
Since this seems to be very account specific, I'd need to have a better look into it with all of my tools available. Therefore, I have reached out to you via email directly to the email address you use for your profile on the Forum.
Check your inbox for my email when you get the chance and we'll take it from there. Thanks again and talk via email!
deeuu
8 years agoExplorer | Level 4
Hi,
So I can reproduce this with:
- Firefox
- Firefox private window
- Google chrome
- Python SDK
The plot thickens...
The folder in question was originally copied from a standard dropbox folder to an app I created myself (with 'App folder' permissions). Lets call this app 'my_old_app'.
The app was then deleted from the app console (it is no longer listed in console), but the app folder remains on my Dropbox as /Apps/my_old_app.
The duplicated, lowercase and empty folders are only present when the folder in question (e.g. /Apps/my_old_app/some_folder) is downloaded from within the parent app folder.
If I move/copy the folder (e.g. /Apps/my_old_app/some_folder) to any other location outside of /Apps/my_old_app (even to another active app folder), the downloaded folder contents is as expected (no empty dirs). It's almost as though the zip includes metadata for the folders:
(folders under 'data' should not be included in the download)
Again, I totally understand that this use case is uncommon, but I would not say this behaviour is expected?
Walter
Dropbox Community Moderator
8 years agoThank you for your elaborate response and sharing all of the troubleshooting you've done so far - I appreciate the helpful screenshot too deeuu!
Since this seems to be very account specific, I'd need to have a better look into it with all of my tools available. Therefore, I have reached out to you via email directly to the email address you use for your profile on the Forum.
Check your inbox for my email when you get the chance and we'll take it from there. Thanks again and talk via email!
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!